CANCELLATION AND REFUND POLICY
Last updated: December 16, 2025
This Cancellation and Refund Policy (“Policy”) explains how cancellations and refunds work for purchases
made on
partner-owned experiences powered by PracticeKea (the “Platform”).
The Platform is provided by Odiware Technologies Private Limited
(“PracticeKea”, “we”,
“us”, “our”) as a SaaS facilitator
for partners. Partners use their own Razorpay account to collect payments from end customers.
1. Overview
Cancellations stop future fulfillment of the relevant paid access (as defined by the partner's
offering), and refunds are provided only when they meet
the conditions described in this Policy and as required by applicable law.
Because payments are processed by partners using their own Razorpay account, refund approval and
execution are primarily handled by the partner (merchant of record).
2. Partner as merchant (Razorpay)
PracticeKea is a SaaS platform that enables partners to sell their own services/products to their
customers using the partner's own Razorpay account.
In this model, the partner is the “merchant of record”.
PracticeKea does not store or process card/bank payment details and does not directly receive the
funds paid by the customer to the partner.
Refunds, partial refunds, cancellations, and payment disputes for partner-processed transactions
must be requested from and handled by the partner,
in accordance with the partner's policies and Razorpay's processes.
PracticeKea may assist by sharing platform-level transaction metadata available to us (e.g.,
order/reference identifiers), but cannot guarantee refund outcomes
for transactions where the partner is the merchant of record.
3. How to cancel
To cancel a paid purchase/subscription, please contact the partner you purchased from using the
support details provided on the partner's page/receipt/invoice.
If you are unable to identify the relevant partner or transaction reference, you can contact
PracticeKea support at
sales@odiware.com and include your registered email/phone and any
available payment reference.
4. Refund eligibility (7-day window)
Refund requests must be raised with the partner (merchant of record) within 7
days of the purchase date,
unless a longer period is required by applicable law or the partner's own policy offers a longer
period.
Subject to verification and applicable law, partners may consider refunds in situations such as:
- Duplicate charge for the same purchase where access was not provided twice.
- Technical issues attributable to the partner's delivery of the service (or the Platform) that
prevent reasonable use, after support has been contacted and a fix is not provided within a
reasonable time.
- Accidental purchase reported within 7 days of purchase, provided
substantial usage/consumption has not occurred (where permitted by law).
- Any refund requirement mandated by applicable consumer protection laws in your jurisdiction.
To request a refund, please contact the partner/merchant you purchased from first. If you need
platform assistance identifying the transaction reference,
email sales@odiware.com.
5. Non-refundable items
Except where required by law, the following are generally not refundable (partners may define
additional non-refundable cases in their own policies):
- Partially used subscription periods (e.g., mid-cycle cancellations) unless otherwise stated by the
partner in writing.
- One-time purchases already substantially consumed/accessed (e.g., downloadable content, unlocked
features), where permitted by law.
- Promotional/discounted plans clearly marked as non-refundable by the partner at checkout.
6. Refund processing time
If a refund is approved by the partner, it is typically processed back to the original payment
method through the partner's Razorpay account.
Processing time depends on Razorpay and your bank/payment provider and may take 7 business days
(or longer) to reflect in your account.
7. Chargebacks and disputes
If you believe a charge is incorrect, please contact the partner first using the support details on
the partner's receipt/invoice so they can attempt to resolve the issue.
If the payment was processed by a partner's Razorpay account, disputes/chargebacks must be raised
with the partner and/or via your bank, and will be handled under the partner's merchant account.
PracticeKea may assist by sharing platform-level transaction metadata available to us, but does not
control chargeback outcomes for partner-merchant transactions.
8. Changes to this policy
We may update this Policy from time to time. The “Last updated” date indicates when it was last
revised.
Continued use of the Platform after changes become effective means you accept the updated Policy, to
the extent permitted by law.