SHIPPING AND DELIVERY POLICY
Last updated: December 16, 2025
This Shipping and Delivery Policy (“Policy”) explains how delivery works for offerings powered by
PracticeKea (the “Platform”). This Platform enables partners to onboard
and provide access to their own users/employees/customers.
There is no physical shipping involved; delivery is digital access only.
This Policy applies to transactions in India only.
1. Overview
PracticeKea does not ship any physical goods. “Delivery” refers only to enabling access to
partner-owned experiences, programs, or accounts on the Platform.
Delivery timelines and fulfillment commitments are set by the partner you purchased from, and may
vary by partner and offering.
2. Partner responsibility (merchant &
fulfillment)
The partner is responsible for shipping/delivery timelines and order fulfillment; PracticeKea is a
platform facilitator.
Partners process payments using their own Razorpay account and act as the merchant of record for the
transaction, including fulfillment and customer communications regarding delivery.
3. Digital delivery (access provision)
After a successful payment (where applicable) and completion of the partner’s onboarding steps,
delivery is completed by granting you digital access (e.g., account activation, enabling
modules/features, or adding you to an organization/workspace).
Delivery may be provided via email/SMS invite, account creation, organization assignment, or other
methods selected by the partner.
4. Manual verification and timelines
Access is granted only after manual verification by the partner and/or their authorized
administrators, as per the partner’s internal process.
Because verification is manual, delivery is not instant. The expected verification/delivery timeline
(if provided) will be communicated by the partner at checkout or through their support channels.
5. Shipping/delivery charges
Any delivery/shipping/service charges (if applied) are partner-defined and will be shown at checkout
by the partner.
PracticeKea does not set or control partner-imposed charges for partner offerings.
6. Undelivered access and re-attempts
If digital access is not delivered within the timeline communicated by the partner, please contact
the partner first for resolution.
The partner handles re-attempts, user detail corrections (including “address” changes where partners
collect delivery/contact details), cancellations after dispatch/activation steps (if any), and any
fulfillment-related decisions.
7. Support and escalation flow
Step 1: Contact the partner
For delivery timeline, verification status, onboarding, access enablement, or fulfillment
questions, contact the partner you purchased from using the support details shown on their
page/receipt/invoice.
Step 2: Contact PracticeKea (transaction-reference help
only)
If you are unable to identify the relevant transaction reference needed to help the partner
locate your order, contact us at
sales@odiware.com with your registered email/phone and any available
payment reference.
8. Changes to this policy
We may update this Policy from time to time. The “Last updated” date indicates when it was last
revised.
Continued use of the Platform after changes become effective means you accept the updated Policy, to
the extent permitted by law.